Holland Casino Privacy Policy

At Holland Casino, we are deeply committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our services through our website at Holland Casino.nl, our mobile platform, or our Holland Casino app. We operate as Holland Casino N.V., with our statutory seat at Hortastraat 1, 2132 NH Hoofddorp, Netherlands (Chamber of Commerce registration number 68662289). As a state-owned operator licensed by the Kansspelautoriteit (KSA) under licence reference number 1610/01 247085, we are bound by the highest standards of data protection under Dutch and European law, including the General Data Protection Regulation (GDPR).

Who We Are and How to Reach Us

We are the data controller responsible for your personal information. Here at Holland Casino, we process your data solely for the purposes described in this policy, and we never sell your personal information to third parties. If you have any questions about how we handle your data, or if you wish to exercise your rights, you may contact our support team at support@Holland Casino.nl or by calling 088-0900 567 (within the Netherlands) or 0031-88-0900 567 if you are calling from abroad. Our customer support team is available in both Dutch and English to assist you with any privacy-related inquiries.

What Personal Data We Collect

When you register for a Holland Casino online account, place bets, or interact with our services, we collect various categories of personal data. We gather only what is necessary for the legitimate operation of our platform and to comply with our legal obligations. The information we may collect includes:

• Full name, date of birth, gender, and national identification details
• Contact information including email address, phone number, and postal address
• Login credentials when you complete your Holland Casino login
• Financial details, including your registered bank contra account for withdrawals
• Gaming activity, including transaction history, deposits made via iDEAL, WERO, Visa, Mastercard, Maestro, or Trustly, and withdrawal requests
• Device and technical data collected through our Holland Casino app and web browser
• Communications you send us through email, phone, or our website contact form
• Participation data from loyalty programmes, tournaments, and promotional activities such as our weekly Lucky Rush tournament or SpinoLeague leaderboard

How We Use Your Personal Data

At Holland Casino, we use your personal data for clearly defined and lawful purposes. We will not process your information in any manner inconsistent with the purposes outlined below:

Account Management and Service Delivery

We use your data to create and manage your Holland Casino Online account, verify your identity, process your deposits and withdrawals, and ensure you can access all our services — including online slots, live casino games, Holland Casino online roulette, Holland Casino poker online via the iPoker network, bingo, sports betting, and our progressive jackpot offerings.

Legal and Regulatory Compliance

We are required by Dutch law and our KSA licence obligations to verify your identity, confirm you are 18 years of age or older, ensure you are registered in the Netherlands, and check that you are not registered with CRUKS (the Central Register of Exclusions from Games of Chance). Compliance with these requirements is mandatory, and we cannot offer our Holland Casino online services without processing this data.

Responsible Gambling and Player Protection

Our Holland Casino platform enforces responsible gambling measures, including deposit limits (daily up to EUR 15,000, weekly up to EUR 95,000, and monthly up to EUR 380,000, with a maximum of EUR 400/month for players aged 18–23). We use your personal data to monitor gaming behaviour, apply self-imposed limits, and intervene where necessary to protect vulnerable players.

Marketing and Promotions

With your consent, Holland Casino may send you information about relevant offers, such as our welcome bonus of 300 Free Spins over your first four weeks, Holland Casino free spins promotions, Holland Casino bonus offers, the Live Casino Welcome offer of EUR 30 in Golden Chips, and sports betting promotions. You may withdraw your consent at any time by contacting us or adjusting your account preferences.

Cookies and Tracking Technologies

When you visit our website or use the Holland Casino app, we place cookies and similar tracking technologies on your device. These help us understand how players interact with our platform, improve your experience, and deliver relevant content. At Holland Casino, we use the following types of cookies:

• Essential cookies — necessary for our website and app to function correctly, including facilitating your Holland Casino login
• Analytical cookies — help us measure traffic and understand how users navigate our platform
• Functional cookies — allow us to remember your preferences and personalise your experience
• Marketing cookies — used, with your consent, to deliver targeted promotional messages about our Holland Casino bonus offers and other services

You may manage your cookie preferences through our cookie consent tool available on our website, or via your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our Holland Casino online platform.

Sharing Your Personal Data

We do not sell or rent your personal data to any third party. However, we may share your information with trusted partners and service providers where necessary to deliver our services. These include:

• Our licensed game providers, including Playtech, Pragmatic Play, Play'n GO, NetEnt, Red Tiger, Quickspin, Yggdrasil, and other suppliers listed on our platform
• Payment service providers that facilitate transactions through iDEAL, Trustly, Visa, Mastercard, and other accepted methods
• Regulatory authorities, including the Kansspelautoriteit (KSA) and Dutch law enforcement, as required by law
• Identity verification and anti-fraud service providers
• IT infrastructure and security providers who support our platform operations

All third-party processors are contractually bound to handle your data securely and only for the specified purposes for which it was shared.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. In most cases, we are required to retain certain records — including transactional and identity data — for a minimum of five years following the end of our business relationship with you, in accordance with Dutch anti-money laundering and gambling regulations.

Your Rights Under the GDPR

As a player registered with Holland Casino Online, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your data
• Right to restriction — you may ask us to limit how we process your information
• Right to data portability — you may request a copy of your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests, including for marketing purposes
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@Holland Casino.nl. We will respond to your request within the timeframe required by applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Security of Your Personal Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our Holland Casino platform uses industry-standard encryption, secure server infrastructure, and strict access controls to ensure your information is kept safe at all times. We regularly review and update our security practices to address emerging risks.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or data processing practices. When we make material changes, we will notify you through our website or app. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our Holland Casino online services following any update constitutes your acknowledgement of the revised policy.